- Staff recruitment
- New member acquisition
- Member retention
- Sales & Marketing
- Finance & Administration
- Budgeting
- Facility Maintenance
- Community Partnerships
- Branding
- Product Wholesale
- Scheduling
CUSTOMER SERVICE
Experience, Consistency, Community. These are the values we live by in each and every interaction we have with both our clients and yours.
EXPERIENCE
Every time a client leaves your space we want them to be left with the feeling that they have had a positive and unparalleled experience. Each space that we help curate allows your clients to rejuvenate the mind, body and soul. An experience that leaves the clients feeling refreshed, stronger, and inspired to take on the rest of their day.
CONSISTENCY
Whether it is how they are welcomed into your space, a class they have attended, or a goodbye on the way out, we aim for the client experience to be consistent on a visit-to-visit basis.
The Client Journey // From the Front of House, to the Instructors or In House Cleaner, we ensure that a high level of service is provided through each touch point. This means the way the client is greeted on the phone or within your space must be with a warm and welcoming attitude. A tour of the space is always given thoroughly with all questions answered along the way. They feel safe entering into their modality of exercise without fear that they will not succeed, and they know that no matter what day they show up, they will receive unparalleled hospitality.
Emotional Consistency // Trust. The client needs to trust that they will have the same level of service each time they attend your space. If they are blown away on one visit and receive adequate service on the next, we will leave them feeling unsatisfied in the end. We will ensure that they are coming back.
Communication // How does our brand speak to our clients? We take pride in ensuring that the staff knows exactly what is going on at all times, that they are being provided with continued education in each facet, and that we are making the “little things” special and constant. It is important that all staff members keep themselves updated and are willing to educate the clients on all things your business has to offer.
COMMUNITY
People. It is all about the people. People are the focal point of the experience you are providing. Your community begins with the staff and is guided by your values and beliefs. Through your vision, we help to translate your values and speak your brand.
